Return Policy

Returns :

At Gothic Babe, you have a 100% 60 days hassle free refund from the date of delivery.

That's right babe.  You have 60 Days from the date you RECEIVE the product to determine if you like it or not.  If not, no worries babe, as long as send it back to us within 60 days of your delivery date, we will issue you a 100% refund.


To be eligible for a return, your Gothic Babe item must be unused and in the same condition that you received it, meaning unworn (you can try it on obviously, just don't go sweat it up in the club) and return it unwashed.  


The customer is responsible for all shipping cost for items being shipped back to us.


Please contact us at info@gothicbabe.co for information on how to send your return.

Please note
*Returns for the Gothic Babe Ambassador Program 50% Discounted items are only eligible for store credit only.  If you are interested in how you can apply to become an ambassador, please message us at info@gothicbabe.co for information

*There are no refunds for Giveaway items.  If you are the lucky winner of a Gothic Babe Giveaway, please be careful to ensure that you send us the appropriate size for your free item as a replacement will not be sent.  Giveaway prizes are final and can not be exchanged for other items.

Processing :
Once we have received your return, we will issue the refund within 3-5 days of inspection and restocking.  You will be notified by email with a receipt of your refund.  Please allow 5-8 business days for the refund to reflect in your bank account (If ordered from a paypal balance, refunds are usually instant)

If we sent you the wrong size by mistake, notify us and we will immediately send the correct size out to you and you keep the incorrect size for free. 

Send all refunds to :

Gothic Babe
4201 S Decatur BLVD
Unit 2214
Las Vegas, NV, 89103

Cancelations : 
We are on an automated system that connects our sales with our manufacturers.  If a cancellation is sent within 24 hours of purchase time, we can guarantee cancelling the order.  Any cancellation request made after 24 hours we can not guarantee although many times we can stop the order from shipping out from our manufacturer.

We do not offer refunds or replacements when customers enter the wrong shipping address.

Unfortunately, this is something beyond our control. You and only you are responsible for the shipping address that you provide. We use an automated system that copies and pastes exactly what you list as your shipping address. With that, we can not accept any responsibility for customers listing incorrect information. No refunds or replacements will be given. In this situation I would advise you to contact your post office as soon as possible for guidance.

Receiving your Refund

We'll process a refund after we receive and process your returned product(s).

For returned product(s) expect your refund within 1-2 weeks for inside the USA and 4 weeks of giving your package to the return shipper (though in many cases you'll receive the refund sooner).

This time period includes:

  • 3 to 5 business days for us to inspect and process your return
  • 5 to 8 business days for it to reflect in your bank account.

    We'll notify you via e-mail of your refund once we've received and processed the returned item.

Exchanges

If you received a faulty or incomplete item and need to exchange it for the same item, please contact us and a replacement will be sent out.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If your package has been return delivered to the address listed above and you have not received an email with receipt of your refund within 5 days of delivery, please email us at info@gothicbabe.co . We will immediately handle this and issue your refund.

Next contact your bank. There is often some processing time before a refund is posted.

Special Promotional Sales, Ambassador Discounts (if applicable)

Special  Mega Event sales such as Black Friday or XMAS or Ambassador Discounted items are not eligible for refunds however we will issue store credit for any returned item.  Please email us at info@gothicbabe.co


Exchanges (if applicable)

We only replace items if they are defective or damaged.  If your item comes defective or damaged, please message us at info@gothicbabe.co and we will quickly send you a replacement item.

Shipping

To return your product email us at info@gothicbabe.co for shipping location.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance to insure your delivery.