What currency are the prices in?
All prices are in USD.
I just placed an order, when will it ship?
Please allow 4-7 days production time for your order to ship out, average shipping times are 15-35 days for USA customers.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 10 business please email us at firstname.lastname@example.org
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.
I have entered an incorrect address!
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at email@example.com If the given address is wrong we can change the address to the correct one if the items have not already shipped. No refund will be given if the order has already has been shipped.
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time after the item has been sent out is 15-35 business days.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to answer any questions you may have. Please send us an email to firstname.lastname@example.org and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.
Where is my order?
Click on this link and enter your email or order number. After you click "Track my order" give the system about 5 - 10 mins to gather the tracking data then simply refresh the page at which point you can see the status of your order and the tracking information.
Just keep in mind that the system is sometimes a little slower than real time so it can take up to 10 days after the purchase before the tracking information is available although most of the time it's available in 2 - 3 days.
I ordered 2 things but only received 1? Where the heck is the other item?
Not to worry sometimes items are shipped in separate packages because of availability, different manufacturers etc. Your other item(s) will be delivered shortly.
I keep checking my tracking status and my order isn't moving! Whats going on?
When it comes to international shipping tracking updates are not always frequent or consistent. This is perfectly normal. I see orders go without tracking updates for 30 days or more all the time. There are a few reasons for this, one is the order changes carriers sometimes several times which causes logistical delays. Another reason is simply because employees don't always scan the tracking bar-codes as they should. I have even had packages arrive safe and sound to the customer without a single tracking update. That's pretty rare, but it has happened.
One of the most common reasons that your order is not moving is because it is being held by customs for inspections and such. This is completely random and just another aspect of international shipping.
I placed an order already, but I just realized I want a totally different size than what I ordered, can I change my order?
We typically don't change or adjust orders once they've been placed because we use an automated process to fulfill orders and have them shipped out as quickly as possible so the window to change an order is almost too small for it to even be possible, but we do look at these on a case by case basis. Sometimes we are able to change them before the order is process and shipped, but sometimes were not. Please send an email as quickly as possible to email@example.com
What I ordered is way too small? How do I exchange it?
Being that the item is shipped directly from the manufacturer in China it's not economically feasible to simply return the coat and have it exchanged. It would cost you, the customer nearly more than what they paid for the product in shipping alone. With that, we don't accept exchanges for sizing issues (as stated in our return policy, faq and product description.) What we will do is have you keep the original item and we provide you with a custom promo code that will allow you to purchase a different size at 50% off. This is below our cost therefore we will share the loss for your benefit.
To prevent this from even becoming an issue we clearly provide sizing charts and information directly on every product page so the customer can verify the exact size they need before ever placing an order although we know how it is to get excited for a purchase for something you really desire and how overlooking these size charts can happen. For this we provide this very special discount as an option for we do value your happiness.
Where are you located?
We're an eCommerce store that deals exclusively online we don't have a physical storefront location.
Where are the products shipped from?
Most are shipped directly from the manufacturers located in China but we have manufacturers and fulfillment centers located all over the globe.
We will never share your information with any third party. Who is a third party? Well the first party is you, and the second party is us. So a third party is anyone else other than us. Your privacy is completely protected.
The item I ordered is damaged or defective, how can I return it?
Please send an email to customer support within 30 days at firstname.lastname@example.org be sure to include photographic proof of the damage or defect and they'll give you further instructions on returning the item and getting you a replacement. Just make sure and include your order number.